Features
Free
Basic
Advanced
Enterprise
Availability
Support available on the following days.
Monday to Friday
Monday to Friday
Monday to Friday
Monday to Friday
Working Hours
We handle tickets during these hours.
8:30-13:00 14:00-17:30
8:30-13:00 14:00-17:30
8:30-13:00 14:00-17:30
8:30-13:00 14:00-17:30
Assignment
Your request is assigned within the response time.
12 Hours
8 Hours
4 Hours
2 Hours
Resolution
Estimated time to resolve the ticket after intake.
24 Hours
12 Hours
8 Hours
4 Hours
RMM
Remote Monitoring & Management tools included.
Emergencies
Priority handling for critical issues and urgent situations.
Monitoring Pack
System monitoring to detect issues.
Security Pack
Advanced security tools to protect your infrastructure.
Customizable Plan
Tailor the support plan to match your specific needs.
